C&T employ the service of Australia Post to deliver all our order both domestically and internationally. For all domestic orders Australia Post will handle the whole process from pick-up to delivery to your door or parcel locker.
For international orders, Australia posts will hand over delivery to your local postal service.
All orders are trackable and a tracking number is emailed to your nominated email account when your order is shipped out from our office.
Tracking for all local and international orders can be done through the Australia Post portal
All Australian domestic deliveries - 3-5 working days
International deliveries - 5-10 working days
Any Special delivery requests should be noted when placing your order.
All Australian domestic - Flat rate AUD 8.00
All International - Flat rate AUD 20.00
ALL ORDERS OVER AUD 150.00 SHIP FREE OF CHARGE BOTH FOR AUSTRALIAN AND INTERNATIONAL ORDERS.
Return & Exchange Policy
Should you discover a legitimate manufacturing, fabric or material fault upon first inspection, wear or use of the garment or product, please contact is immediately via email or phone and explain the fault in as much detail as possible and within 14 days of your order.
You can email us at firstname.lastname@example.org
Proof of purchase is strictly required.
We we process your case with the utmost promptness and resolve the situation that is fair and just.
In the event that you wish to exchange the item/s for another of the same or similar of the same value, we ask the original item/s to be returned to us at your expense and in the exact condition it was sent to you. Eg. Not previously worn and unwashed. We will then send you the agreed replacement item/s at our expense.
Please note due to health and hygiene laws swimwear that you purchase online strictly must be returned to us unused and unwashed.
Should you decide to exchange for an item of a higher value we will we can charge a card of your choice for that amount, or we can issue you a payment request via Paypal. If the value of the exchange items/s is lower we can credit a card of your choice, send you funds via PayPal or transfer funds to a bank account of your choice.
We do not want you to be disappointed with your shopping experience with us so please be sure that you place your order with as much care as possible. Look at all the images and note size guides, however if you are unsure about anything please reach out to us for advise before you place your order.
Refunds and exchanges will not be issued if the items are not cared for in the way explained on the content/care labels attached. This also applies to the misuse of items.
If you have any further questions about our returns policy before you place your order please contact us at email@example.com