FAQ

What Payment methods does C+T accept?

We accept Visa, Mastercard, American Express and Paypal payments. C+T also accept payments through Zip Payment and Afterpay.

What currency does C+T trade in?

All prices are displayed in Australian Dollars with GST inclusive.

Do I need an account to place an order?

No, you do not need to open an account and can simply check out as a guest. If you chose to start an account this can be beneficial to keep track of your orders with us and note exact sizing for future orders.

Where is C+T located and where is the product sourced and made?

Clemente Talarico is a registered Australian company (ABN 79118590659) and was established in 2006.
C+T design all clothing products and some accessories. We manufacture atleast 85-90% of our products here in Melbourne, Australia. Other products that we cannot produce in Australia are made in either China or India.
We source accessories like watches, leather goods and footwear from the U.S.A and all over Europe.

What is I am unsure about what size to buy in a certain product?

Try using our sizing guide located here. It can be helpful to compare our measurements to one of your own garments you own. This can give you a fairly accurate guide as to what size you should order.

If in doubt please feel free to use the online chat portal to ask any questions or please send us an email with any questions you may have. Please send all emails to - stores@clementetalarico.com

Can I change my order if I change my mind?

If your order has not been shipped yet (we usually ship order 1 day after the placement if not on the day) then you can email or call us with your request.

If you have received an email with a tracking number for your order, then it is not possible to change your order. However, you can email us with your request to change your order and arrange to send back your order once it is received.

Please note that if you chose to change your order and it has already been shipped any cost involved in sending the order back to us and return shipping to you will be at the your cost.

How long does it take to receive my order?

We utilise the services of Australia Post.

WITHIN AUSTRALIA
Delivery of orders over AUD150.00 are free. Under AUD150.00 is AUD8.00 flat rate.

We aim to ship your order as soon as possible. Orders are normally processed within 1-2 business days. This enables us to deliver most purchases within 10 business days to Melbourne, Sydney and Brisbane metropolitan areas. Items that are travelling outside of metropolitan areas may take longer.

You will receive a shipping confirmation as soon as your order leaves our warehouse.

INTERNATIONAL
Delivery of orders over AUD150.00 are free. Under AUD150.00 is AUD25.00 flat rate.
Delivery time is dependant upon destination country. Most orders will be delivered within 7-12 days.

DELIVERY ADDRESS
We are unable to deliver to PO Boxes.
Please provide a residential or business address. We recommend providing a delivery address where someone will be available to sign for the delivery within business hours. If there is no one present to sign for your delivery on arrival, a card will be left by the courier with instructions on where your parcel will be awaiting collection.
Parcels will not be left unattended without your authorisation. Please note C+T cannot be held responsible for any parcels you have authorised to be left unattended.

What is the C+T return policy?

Any full priced merchandise purchased from C+T bricks and mortar or clementetalarico.com may be returned for exchange or store/online credit within 30 days of purchase: 30 days starts from the date of purchase.

As we are a small business we prefer to retain your patronage and hope we may be able to still provide you with our product, but should you really need a full refund we will do so. Please discuss this with us.


All discounted merchandise purchased from C+T store or clementetalarico.com including items purchased on sale, purchased with a promotional code online or part of an in store/online promotion and multi-buy offers may be returned for exchange within 14 days from date of purchase.

If you change your mind on an item it must be returned unworn and in the condition it was received.

Exchanges and credits will only be processed providing the following conditions are met;

1. Proof of purchase is obtained by the way of original receipt or online tax invoice, if the sale is registered in our database or a bank statement is provided.
2. Merchandise is in its original condition it was purchased and is unwashed, unworn, and unused.
3. Merchandise has not had any alterations performed.
4. Exchanges are subject to stock availability, so please discuss with us what your options are before you send back your order.
5. If exchanging for an item of higher value than the original price, additional charges will apply.

6. If exchanging for an item of lower value than the original price, we can credit that amount to a credit card of your choice or TT funds directly into your bank account or Paypal account.

7. Please note that exchanges are subject to stock availability. In the event that your exchange request is not available you can be issued with a store or online credit for the value of the returned item or if you would prefer to have a full refund we can arrange this for you.
8. We like to keep store and online credits valid for 12 months from date of issue. If you are unable to redeem your credit within this time frame please discuss with us so we may be able to keep appropriate records on outstanding credits.

How do I order a bespoke/custom made piece?

It's really quite easy.
All you need to do is call us at +61 3 8060 0822 or email Paul at paul@clementetalarico.com

Lets start the conversation with what the item is that your wanting and what it's for. We can discuss particulars like colours, fabrication and any other specific design features. Once we have established a design brief I will then go away and source fabrics for you to see an feel and also provide you with an illustration (s) of what your garment or outfit will look like while explaining any features and giving you more information about the fabrics I have chosen for you.

Once we have confirmed a design we will then take your measurements and put your design into work. Full suiting takes 3-4 weeks, shirting 2-3 weeks and any other items can take 3-4 weeks for completion.
We will make an appointment with you to come in and have your fitting when it is finished to make sure everything fits well and address any minor alterations that need to be made. Alterations take 1-3 days.

The highlight of what I do is to be able to design custom made items for our clients. It is not just about opening a basic swatch book of instock wool fabrics and picking a basic item/design that we cut that fabric in. It's a more considered experience that involves a true designer experience and at the end you get something that is 100% designed for you.

Fabrics and trims are sourced from my various contacts and suppliers in Italy, Spain, Hong Kong, India and here in Melbourne. If you want something that is truly unique just ask and I will make it happen.

How do I become a wholesale customer?

Call us on +61 3 8060 0822 or email us at clem@clementetalarico.com

We can discuss a possible collaboration and if you have any specific needs. We can work on building a collection that suits your demographic or design items or collections specifically for you.

For a buy of items from our collection there are no order minimums. For specifically designed for you items, depending on the item minimums do apply but are as little from 20-50 units per item.

Call us or email to discuss further.